1. Information We Collect

To ensure smooth account verification, fast bonus credit synchronization, and secure payment processing between our web portal and mobile application, we collect both user-provided and automated technical information:

A. Information You Directly Provide

• Mobile Phone Number: We collect your active 10-digit Indian mobile number when you request SMS OTP verification codes, log into your account, or lock welcome demo bonuses on our portal.

• Payment & Wallet Identifiers: When making deposits or requesting instant cash withdrawals, payment-related identifiers (such as linked UPI IDs or bank account details) are processed strictly via secure, bank-encrypted gateway channels.

B. Technical & Device Information

When you visit crown11box.net, our cloud servers record standard internet technical data, including:

• Device Characteristics: Your IP address, mobile device model, operating system, and browser specifications.

• Analytical Traffic Logs: Time spent reviewing game strategy guides, page referral paths, and interactive web demo engagement logs.

C. Functional Cookies

We use essential functional cookies to keep your web portal session active, protect our infrastructure against automated DDoS attacks, and optimize mobile page rendering speeds across local network carriers in India.

2. How We Use Your Information

Your data is processed strictly for legitimate operational, security, and financial delivery purposes:

• Account OTP Verification: Sending 6-digit SMS OTP security codes to verify your mobile identity.

• Bonus Synchronization: Locking promotional credits on our web portal and transferring them safely to your official Android application wallet profile.

• UPI Payment Processing: Facilitating instant deposits and executing 3-to-5-minute UPI cash withdrawals to PhonePe, Paytm, Google Pay, or direct bank accounts.

• Security Monitoring: Monitoring suspicious activity, preventing multi-account abuse, and verifying authentic application installation.

• Support Resolution: Resolving technical login issues and responding to player inquiries submitted to our official support team.

3. Data Sharing & Third-Party Protection

We enforce a strict no-data-sale policy. Crown 11 Box Technologies Pvt. Ltd. does not sell, rent, or trade your personal phone number or private information to external telemarketers or ad networks.

To maintain essential game operations, limited data is shared exclusively with certified third-party service providers:

• Authorized Payment Gateways: Encrypted UPI payment partners (such as Paytm, PhonePe, or BHIM) used strictly to process your requested deposits and cashouts securely.

• SMS Gateway Partners: Verified telecommunication partners used exclusively to deliver 6-digit login OTP SMS messages to your mobile phone.

• Cloud Security Infrastructure: Network security platforms (such as Cloudflare) that protect our web infrastructure from malware, cyber attacks, and unauthorized access.

4. Data Security & Storage Standards

• 256-Bit SSL Encryption: All data transmitted between your mobile browser, our web portal, and backend cloud servers is secured using bank-level 256-bit SSL encryption.

• Secure Cloud Firewalls: Account profiles, encrypted phone numbers, and transaction records are stored in secure cloud environments protected by continuous firewall monitoring.

• Data Retention Limits: We retain personal information only for as long as necessary to fulfill active service functions or comply with Indian financial regulatory requirements.

5. Web Portal vs. Official Application Scope

• Web Portal Scope (crown11box.net): Handles functional cookies, technical traffic analytics, and 10-digit mobile phone numbers submitted for SMS OTP verification and bonus locking.

• Official Android Application Scope: The official Android build processes live game interactions, wallet balances, push notifications, and instant UPI cashout requests.

6. Children’s Privacy (Strict 18+ Policy)

Crown 11 Box is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect or store personal data from minors under the legal age of adulthood. If we discover that a minor under 18 has submitted a mobile number on our portal, we will immediately delete the associated account records from our cloud servers.

7. Your Data Rights & Control Options

Under India’s Digital Personal Data Protection Act (DPDP Act), you hold complete rights over your personal data:

• Right to Access: You can request a summary of the personal information linked to your registered mobile account.

• Right to Correction: You have the right to request updates or corrections to any inaccurate account details.

• Right to Erasure (Account Deletion): You can request the permanent deletion of your account profile and associated personal data by contacting our data support team.

8. Corporate Contact & Support Details

If you have questions, concerns, or data deletion requests regarding this Privacy Policy, please contact our support team using the official corporate details below:

• Operating Entity: Crown 11 Box Technologies Pvt. Ltd.

• Official Support Email: [email protected]

• Registered Corporate Address: Level 12, Tower B, Building No. 8, DLF Cyber City, DLF Phase 2, Sector 24, Gurugram, Haryana 122002, India